SPECIALIST SUPPORT SERVICES

Get to know Circadian

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About us

We started Circadian in 2010, after identifying there was a growing market for supporting Financial Planning firms with their back-office systems and processes.

We utilise our many years in the financial sector, our in-depth knowledge of back-office systems and specialist income reconciliation.

Our clients benefit from both our skills & expertise, but also our extremely personable and approachable service levels.

We have provided day to day outsourcing income reconciliation to over 100 Financial Planning firms, alongside in-house consultancy, and online training sessions to many more individuals and firms.
About us
 

Our values

  • We make things happen: open and direct communication, teamwork, leadership and no complacency.
  • There's got to be a better way: creativity, working proactively, scale, not size, take ownership.
  • We do things the right way: integrity, honesty and fairness, focused on results, specialist knowledge and skills, and humility not arrogance.
  • Clients, clients, clients: business awareness, commercial, client-driven, responsible and flexible.

Meet the team

Tim

Director of Account Services

Specialist Subjects: Training Delivery, Product Provider EDI Liaison, Query Handling

Tim has worked with Intelligent Office since its launch in 2004. He has headed up remuneration & new business teams within IFA practices since 2001, using this experience to help set up, and manage, the Circadian Remuneration Management outsourcing team since 2010. During this time Tim has also completed a management and customer service Diploma at Coventry University.
Outside of work, Tim is a devoted father of twins, a huge Everton fan, a keen runner and a successful amateur league football player-manager.

tim@circadian-rm.com

 

Matt

Head of Account Management

Specialist Subjects: Unallocated Reporting, Fee processing, DFM Fee Management

Matt has worked within accounts and finance teams since 2003, over half has been spent solely dealing with IFA Income Remuneration Management business.

In this time Matt has acquired a CF1 (UK Financial Services) qualification and obtained a diploma merit from Coventry University for customer service excellence (level 4).

In his spare time Matt is a keen musician and live performer.

matt@circadian-rm.com

 

Dave

Head of Network Accounts

Specialist Subjects: Split Templates, Unallocated Reporting, Agency Management

David has worked in the Financial Services Industry since 1980, mostly within income remuneration departments, for both product providers, with a direct sales force, IFA firms and Independent networks.

With experience of Intelligent Office since 2004, David was involved in the testing and launch of the bespoke commission and policy system that was the prequel.

Dave is a big Chelsea and in general, football fan.

david@circadian-rm.com

Mark

Senior Account Manager

Specialist Subjects: New Business Inputting, Fee Processing, Statement chasing

Mark is into his second spell with Circadian, he originally worked in the retail and aviation industries (baggage handler in the latter) and in between stints worked in the logistics industry as a data analyst.

Hobbies include seeing family/friends, he is part of his local darts team (questionable ability) and is a big fan of QPR.

mark2@circadian-rm.com

 

Chris

Senior Account Manager

Specialist Subjects: Specialist Subjects: New Business Inputting, Client Fee Processing

Chris studied at Staffordshire University, Stafford, completing a 4 year sandwich course in BSc Computer Games Programming. He has also completed Level 1, 2 and 3 Awards in Computerised Accounts (Sage 50), achieving higher distinction achieved at all levels.

His hobbies include playing video games, listening to podcasts, playing tabletop role playing games and puppetry.

chris@circadian-rm.com

 

Tom

Account Manager

Specialist Subjects: New Business Inputting, Client Fee Processing

Tom is at Loughborough University studying Sport and Exercise Science. As part of his course he is currently on placement as part of Loughborough Sport's Strength & Conditioning team, working with Loughborough Lightning rugby and British Triathlon. He also works with British Swimming.

Hobbies: Going to the gym, watching football (Liverpool) and rugby union.

tom@circadian-rm.com

Katie

Financial Data Consultant

Specialist Subjects: Business Efficiencies, Data Quality, eValuations

katie@circadian-rm.com

 

 

 

 

Financial firms we support

What our clients say...

Good value for money, highly recommended.

We’re delighted that we outsourced our Income Management to Circadian. It’s freed up staff to work on more value-adding activities and means that we no longer have to deal with the majority of those monthly irritating income issues. We always find Tim and team to be extremely knowledgeable, responsive and efficient. They’ve provided helpful advice about non-income related issues on IO at times, too. Circadian delivers good value for money and we highly recommend them to other firms.!

Emma Ley, Exeter

Professional service delivered in a timely manner

We have been using Circadian for around 8 years. It saves me a lot of time and effort to have them reconcile our income on a monthly basis. We also receive assistance when the RMAR / Gabriel return is required. Tim and his team are very professional, but friendly!

Gillian Henderson, Dundee

Inteliflo Training

We used Circadian and Tim Gale for Inteliflo training, specifically around the income side of the system. Tim was very helpful and helped confirm our understanding of the system. We will definitely use Tim again for further training needs.

John Connor, Hagley, Worcestershire

Life Is Too Short. Let others help you do the things that matter to your clients

We started in 2017. We had so much to learn about running our own company, matching payments was not high on the agenda, even though you would have thought it should be one of the top 3 at least. Tim and his Circadian team had taken that pressure off us. Every month, Chris will match all our payments that are both on IO as EDIs, or any other manual statements. Our Gabriel Returns done on time. One less item on our To-Do list every month. We have recommended other firms to use them already!

Dennis Tam, London

Excellent Service

Cirdadian have helped us for a few years reconciling our fees, and are always very efficient each month. They have also helped us with issues we have had along the way, always happy to help and quick to respond. Don't know what we would have done without them. We would highly recommend their services.

Karen Anderson, Wirral

Very impressed

I would like to acknowledge how impressed I have been with the knowledge and professionalism I have experienced during my dealings with Tim at Circadian. He provided me with the training which has enabled me to be competent in using the system I work with. I have had to ask questions since my training and Tim always provides a prompt response which is invaluable. It is not often that you come across a company that provides such excellent service so I thank you for this.

Michelle Fotheringham, Glasgow

Easy to work with

Tim and his Circadian team, have been easy to work with, and produce the required figures on Intelligent Office in relation to commission/fee reconciliation. This is substantial job which we have been very happy to pass over to them. They have carried out this task diligently and efficiently. I would be happy to recommend them to anyone looking for this service.

Donalda Mackintosh, Kincardineshire

Circadian have the in-depth knowledge of Intelligent Office Software

Since partnering with Circadian we now have the assurance that our income reconciliation will be administered promptly and professionally. They have the in-depth knowledge of Intelligent Office Software therefore their service to its users is mutually beneficial. They are a leading service provider in this niche back-office functionality. Our Best wishes for continued success of the Circadian Team.

Aru Sinha, London

Outsourced since 2017

Since outsourcing our Income Reconciliation to Circadian in 2017 it has freed up a significant amount of my time and cost to the business. We have reduced the risk of having one person responsible for this process and can fully rely on Circadian to complete this process on time and accurately.

Steve Slough, London

It was a good decision to work with Circadian

The help and assistance I’ve had from Circadian has been wonderful. Their knowledge of iO has been extremely useful beyond income reconciliation. It was a good decision to work with them because knowing they are helping in the background is very reassuring.

Malcolm Coury, Cambridge

Great support with Intelligent Office, highly recommend!

Having gone live with Intelligent Office we needed extra training and support to get our income and commission payments set up. Tim at Circadian was recommended to us and have never regretted making contact. His depth of technical knowledge and endless patience has proved invaluable to our business. Quite frankly I don’t know how we’d have got by without him! I have no hesitation in recommending Tim and his team to any IFA firm.

Helen Cooke BSc (Hons) ALIBF Cert PFS, Managing Director

Outsourcing some key components

After 22 years of working under an umbrella IFA firm, the prospect of managing our own fee’s and commissions was certainly a daunting one. The correct decision was therefore made by us to outsource some key components of this function - and we have been extremely happy with the way that this has been handled from day 1. We would recommend Circadian to similar IFA firms as we value both their work and their integrity.

Sean O'Connor, Bristol

Income and commission payments support

Tim at Circadian was recommended to us to help us through using income and commission payments on Intelliflo office. Our initial thoughts on the system was that it would be impossible to learn but with Tim’s expertise we are happily using the Income system and love the results we are getting. We highly recommend Circadian to anyone embarking on using the iO system.

Allison Doherty, Client Relationship Manager

Great company to work with

Tim and his team at Circadian support us with our commission and fee reconciliation on Intelligent Office. We find them very easy to deal with and receive quick answers and responses to any queries that we have. Our payments are reconciled accurately and on time each month and have helped us attain a high adviser score on the IO index for Income. Using the services of Circadian gives us access to their expertise and allows us to focus on financial planning with our clients.

Sarah Elson DipPFS, Chartered MCSI