The Circadian Helpdesk
The Circadian HelpdeskWhy the Helpdesk?
To establish and maintain an efficient, customer-centric IT helpdesk in the UK, delivering prompt, reliable technical support to intellifo office users, thereby enhancing productivity, minimising downtime, and fostering a culture of technological proficiency within the organisation.
The helpdesk service includes
Helpdesk features
Target Features |
Service Description |
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Proactive Problem Management |
Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events, and minimize disruptions to the business. |
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Real time helpdesk |
A direct phone line and email address into the helpdesk team to be able to review your query and provide solutions in real time. |
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Deliver Hassle-free service |
Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive helpdesk service. |
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Streamline Ticketing Process |
An intuitive system for request submission, classification, and assignment. Automation for quick triaging, tickets assigned to appropriate personnel efficiently, ensuring transparent communication channels for status updates. |
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Experienced Consultants |
Experience of working on the Intelliflo Office system, across a variety of different company structures. Combining expertise with empathy, a service that ensures clients feel valued, understood and confident in the support provided. |
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Multiple SLA Policies |
Varied SLA policies tailored to different business hours and ticket categories to ensure timely resolution of tasks. This includes setting specific deadlines aligned with business needs and ticket priorities. Such customization optimizes efficiency, improves service delivery, and enhances overall customer satisfaction. |
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Professional and approachable |
Expertise delivers with warmth and accessibility. It entails knowledgeable assistance presented in a friendly manner, fostering trust and ease of interaction. |
Consultancy & configuration
We can also provide ad-hoc online training, consultancy and configuration to assist you with getting the best from your back-office system, areas including:
- Fee Models
- Compliance (file checking configuration), Lifecycles, Adviser Configuration and Risk
- Dashboards / Widgets
- Deletion Rights / User permissions
- Integrations
- Service Cases
- Task Management
- Workflows
How Circadian can help
In the early stages, we believe it is essential to take the time to fully understand your business. To us, that means listening, and learning about what makes your people and processes unique.
Our business is based around building great relationships so service is important. We believe that is built on prompt response times and we aim to over deliver all the time, every time.
